TDM in Florida

www.commuterservices.com

Measuring Results and Performance

Schedule: Tuesday, May 5, 2009 10:15am - 11:45am

Audience: This course is targeted to transportation professionals and funding agencies seeking to enhance their performance through focus on dual, results-oriented goals: (1) delivery of ever-improving value to customers, resulting in greater use of alternatives to the single occupant vehicle by commuters and (2) improvement of overall operational performance (e.g., lower cost per person served).

Description: This module explores the reasons why and how Commuter Choice programs are measured and evaluated with particular attention to the Florida Commuter Assistance Program (CAP) Manual.  An evaluation of a commuter assistance program will be used as a case study to highlight how the results of an evaluation can be applied to improve program services.

Objectives:  After this module, participants should be able to:

• Explain why evaluation is an important part of any organization’s work plan
• Outline how evaluations are conducted
• Identify how to use evaluation results to improve his or her organization’s performance
• Know how to communicate the results of an evaluation

Instructor: Ed Hillsman, Center for Urban Transportation Research (CUTR)

Please note: This module is a required course toward the Florida Commuter Choice Certificate requirements.

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